Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Cut+Dry
  1. Cut+Dry
  2. Cut + Dry Support

Cut + Dry Support

Welcome! You can raise a request for Support using the options provided.

Technical support

Need help with a technical application issue? Select this to request assistance.

Help us help you. Please provide your email, summary, and as much detail about the issue as possible.

Required fields are marked with an asterisk*
Powered by Jira Service Management
{"xsrfToken":"8911c9ff359d8ece1363aa4f38ff4f21313714eb_lout","branding":{"id":"10","key":"sup","name":"Cut + Dry Support","portalBaseUrl":"/servicedesk/customer/portal/10","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/10/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#999999","headerLinkHoverBGColor":"#999999","headerBadgeColor":"#999999"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/43b31b1c-e85f-451c-84a7-166782248800/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlYmFjOTkwYS04OGY5LTQ4ZWMtYjc1MS01ZTgxMDZjMDU5YWYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjQzYjMxYjFjLWU4NWYtNDUxYy04NGE3LTE2Njc4MjI0ODgwMCI6WyJyZWFkIl19LCJleHAiOjE3Njg1NzgzNDcsIm5iZiI6MTc2ODU3Nzc0N30.lNCYCBBCRmZnTSVmqf58cFDx4jXA9yQ07djSQgIeEfs&client=ebac990a-88f9-48ec-b751-5e8106c059af&mode=fit","logoId":"43b31b1c-e85f-451c-84a7-166782248800","isLogoAvailable":true,"helpCenterTitle":"Welcome to Cut+Dry Application Support","sharedPortalName":"Cut+Dry","translations":{"en-US":{"helpCenterTitle":"Welcome to Cut+Dry Application Support","sharedPortalName":"Cut+Dry","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#8f919d","helpCenterTitleColor":"#8f919d","bannerMediaApiUrl":"https://api.media.atlassian.com/file/ddd34c37-e7bf-4a15-92de-ee6c145f1bb5/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlYmFjOTkwYS04OGY5LTQ4ZWMtYjc1MS01ZTgxMDZjMDU5YWYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmRkZDM0YzM3LWU3YmYtNGExNS05MmRlLWVlNmMxNDVmMWJiNSI6WyJyZWFkIl19LCJleHAiOjE3Njg1NzgzNDcsIm5iZiI6MTc2ODU3Nzc0N30.ej3L-rZmM6W0OoXmz7DqcsjaYmXsrs02oOoln1uMBB8&client=ebac990a-88f9-48ec-b751-5e8106c059af&height=300&mode=fit","bannerMediaApiFileId":"ddd34c37-e7bf-4a15-92de-ee6c145f1bb5","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"10","key":"sup","projectId":10087,"serviceDeskId":10,"name":"Cut + Dry Support","description":"<p>Welcome! You can raise a request for Support using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/10","reqTypes":[{"id":"87","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10549,"iconUrl":"https://getcodify.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[19],"key":""},{"id":"84","name":"Technical support","descriptionHtml":"<p>Help us help you. Please provide your email, summary, and as much detail about the issue as possible.</p>","callToAction":"Technical support","introHtml":"<p>Need help with a technical application issue? Select this to request assistance.</p>","icon":10520,"iconUrl":"https://getcodify.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[19],"key":""},{"id":"88","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://getcodify.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":19,"name":"General"}],"orderMapping":{"19":[84,87]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"182b6c9d-358e-38a8-81d5-333838ba1e8a","appLinkName":"","appLinkUrl":"","spaceKey":"SUP","spaceName":"Support","spaceUrl":"","isServer":false},"labels":[],"projectKey":"SUP","serviceDeskId":10,"kbLinkDomainURLs":["https://getcodify.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":10,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlYmFjOTkwYS04OGY5LTQ4ZWMtYjc1MS01ZTgxMDZjMDU5YWYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA4NyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Njg1Nzg5NDcsIm5iZiI6MTc2ODU3Nzc0NywiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ._BUv98WNTtxTKnjkPHbW6zquHFddeXV_QABnUT6dZ-A","targetCollection":"upload-project-10087","endpointUrl":"https://api.media.atlassian.com","clientId":"ebac990a-88f9-48ec-b751-5e8106c059af","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":84,"projectId":10087,"issueType":{"id":"10060","name":"Support"},"form":{"name":"Technical support","descriptionHtml":"<p>Help us help you. Please provide your email, summary, and as much detail about the issue as possible.</p>","callToAction":"Technical support","intro":"<p>Need help with a technical application issue? Select this to request assistance.</p>","instructions":"<p>Help us help you. Please provide your email, summary, and as much detail about the issue as possible.</p>","icon":10520,"iconUrl":"https://getcodify.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"What do you need help with? Provide as much detail as possible","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10259","fieldConfigId":"10484","label":"Organization","description":"Please enter the full name of your company","descriptionHtml":"<p>Please enter the full name of your company</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/10/create/84","requestValidateBaseUrl":"/servicedesk/customer/portal/10/validate/84","calendarParams":{"firstDay":0,"date":"2026-01-16T07:35:47-0800","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlYmFjOTkwYS04OGY5LTQ4ZWMtYjc1MS01ZTgxMDZjMDU5YWYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA4NyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Njg1Nzg5NDcsIm5iZiI6MTc2ODU3Nzc0NywiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ._BUv98WNTtxTKnjkPHbW6zquHFddeXV_QABnUT6dZ-A","targetCollection":"upload-project-10087","endpointUrl":"https://api.media.atlassian.com","clientId":"ebac990a-88f9-48ec-b751-5e8106c059af","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":1598264698919802,"updated":"2025-09-08T17:57:19.988847108Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[84],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":1598264698919802,"name":"Support Request Form Attachment","submit":{"lock":false,"pdf":false},"templateFormUuid":"203615f0-0c9b-47d1-8e35-79df25059bc1"},"layout":[{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"9576a482-fccd-4b7e-95db-cfb30f1020e6"},"content":[{"type":"text","text":"Sorry to hear you’re experiencing issues. To help us diagnose and fix your problem sooner, be sure to provide as much detail as possible."}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":2},"layout":"default","localId":"51ee4d38-88dc-47a1-ae8a-71f5e295fb47"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":16},"layout":"default","localId":"ef316ca0-1ba2-42cd-a1ea-dfebe58ed2c0"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":19},"layout":"default","localId":"95f3368f-b5ad-425b-b75b-3dadca2e5fc1"}}]},{"version":1,"type":"doc","content":[{"type":"table","attrs":{"isNumberColumnEnabled":false,"layout":"default","localId":"0bf81c63-f376-4658-85c3-8dfaf2850b26"},"content":[{"type":"tableRow","content":[{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":5},"layout":"default","localId":"ad494723-7779-436b-8bcf-9a5b1fa8530e"}},{"type":"paragraph","content":[]}]},{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":15},"layout":"default","localId":"b45715d3-3d26-439d-b1ca-f0619c501115"}},{"type":"paragraph","content":[]}]}]}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":21},"layout":"default","localId":"0c381d33-8874-47c7-a3bd-007f722ed7d8"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":23},"layout":"default","localId":"0d9e0f59-4a8d-4393-a2f5-bd463f156296"}},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"success"},"content":[{"type":"paragraph","attrs":{"localId":"7c0735f5-25eb-42a6-8c70-54cda99ebcda"},"content":[{"type":"text","text":"Thank you! Once submitted - You will receive a confirmation email with your ticket details shortly. If you don't see it in your inbox, please check your spam or junk folder."}]}]},{"type":"paragraph","content":[]},{"type":"paragraph","content":[]},{"type":"paragraph","content":[]},{"type":"paragraph","content":[]},{"type":"paragraph","content":[]},{"type":"paragraph","content":[]},{"type":"paragraph","content":[]}]}],"conditions":{"22":{"i":{"co":{"cIds":{"15":["2"]}}},"o":{"sIds":["4"]},"t":"sh"},"20":{"i":{"co":{"cIds":{"15":["1"]}}},"o":{"sIds":["3"]},"t":"sh"},"18":{"i":{"co":{"cIds":{"16":["5"]}}},"o":{"sIds":["1"]},"t":"sh"}},"sections":{"4":{"name":"Mobile ","conditions":["22"]},"5":{"name":"End","conditions":[]},"1":{"name":"Critical","conditions":["18"]},"2":{"conditions":[]},"3":{"name":"Browser","conditions":["20"]}},"questions":{"15":{"type":"cm","label":"Platform","description":"Which platform are you experiencing the problem","validation":{"rq":true},"choices":[{"id":"1","label":"Browser","other":false},{"id":"2","label":"Mobile","other":false}],"questionKey":""},"16":{"type":"cs","label":"Priority","description":"","validation":{"rq":false},"choices":[{"id":"5","label":"Critical","other":false},{"id":"2","label":"High","other":false},{"id":"3","label":"Medium","other":false},{"id":"4","label":"Low","other":false}],"questionKey":""},"5":{"type":"cm","label":"Feature","description":"Which feature are you using?","validation":{"rq":true},"choices":[{"id":"3","label":"Boost","other":false},{"id":"2","label":"Catalog","other":false},{"id":"1","label":"Chat","other":false},{"id":"4","label":"Customers","other":false},{"id":"5","label":"Orders","other":false},{"id":"6","label":"Pay","other":false},{"id":"7","label":"Pricing","other":false},{"id":"11","label":"Product Details","other":false},{"id":"8","label":"Reports","other":false},{"id":"10","label":"Settings","other":false},{"id":"9","label":"Track","other":false},{"id":"12","label":"Other","other":false}],"questionKey":""},"21":{"type":"cs","label":"Browser ","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"Chrome","other":false},{"id":"2","label":"Firefox","other":false},{"id":"3","label":"Edge","other":false},{"id":"4","label":"Safari","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""},"2":{"type":"pg","label":"Explain what caused the issue","description":"What were the steps required to create the problem?","validation":{"rq":false},"choices":[],"questionKey":""},"19":{"type":"pg","label":"Detail the nature of this impact on the business or customers","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"23":{"type":"tl","label":"Phone model","description":"Please enter your phone model","validation":{"rq":true},"choices":[],"questionKey":""}}},"uuid":"203615f0-0c9b-47d1-8e35-79df25059bc1"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":1598264698919802,"updated":"2025-09-08T17:57:19.988847108Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[84],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":1598264698919802,"name":"Support Request Form Attachment","submit":{"lock":false,"pdf":false},"templateFormUuid":"203615f0-0c9b-47d1-8e35-79df25059bc1"},"layout":[{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"9576a482-fccd-4b7e-95db-cfb30f1020e6"},"content":[{"type":"text","text":"Sorry to hear you’re experiencing issues. To help us diagnose and fix your problem sooner, be sure to provide as much detail as possible."}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":2},"layout":"default","localId":"51ee4d38-88dc-47a1-ae8a-71f5e295fb47"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":16},"layout":"default","localId":"ef316ca0-1ba2-42cd-a1ea-dfebe58ed2c0"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":19},"layout":"default","localId":"95f3368f-b5ad-425b-b75b-3dadca2e5fc1"}}]},{"version":1,"type":"doc","content":[{"type":"table","attrs":{"isNumberColumnEnabled":false,"layout":"default","localId":"0bf81c63-f376-4658-85c3-8dfaf2850b26"},"content":[{"type":"tableRow","content":[{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":5},"layout":"default","localId":"ad494723-7779-436b-8bcf-9a5b1fa8530e"}},{"type":"paragraph","content":[]}]},{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":15},"layout":"default","localId":"b45715d3-3d26-439d-b1ca-f0619c501115"}},{"type":"paragraph","content":[]}]}]}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":21},"layout":"default","localId":"0c381d33-8874-47c7-a3bd-007f722ed7d8"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":23},"layout":"default","localId":"0d9e0f59-4a8d-4393-a2f5-bd463f156296"}},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"success"},"content":[{"type":"paragraph","attrs":{"localId":"7c0735f5-25eb-42a6-8c70-54cda99ebcda"},"content":[{"type":"text","text":"Thank you! Once submitted - You will receive a confirmation email with your ticket details shortly. If you don't see it in your inbox, please check your spam or junk folder."}]}]},{"type":"paragraph","content":[]},{"type":"paragraph","content":[]},{"type":"paragraph","content":[]},{"type":"paragraph","content":[]},{"type":"paragraph","content":[]},{"type":"paragraph","content":[]},{"type":"paragraph","content":[]}]}],"conditions":{"22":{"i":{"co":{"cIds":{"15":["2"]}}},"o":{"sIds":["4"]},"t":"sh"},"20":{"i":{"co":{"cIds":{"15":["1"]}}},"o":{"sIds":["3"]},"t":"sh"},"18":{"i":{"co":{"cIds":{"16":["5"]}}},"o":{"sIds":["1"]},"t":"sh"}},"sections":{"4":{"name":"Mobile ","conditions":["22"]},"5":{"name":"End","conditions":[]},"1":{"name":"Critical","conditions":["18"]},"2":{"conditions":[]},"3":{"name":"Browser","conditions":["20"]}},"questions":{"15":{"type":"cm","label":"Platform","description":"Which platform are you experiencing the problem","validation":{"rq":true},"choices":[{"id":"1","label":"Browser","other":false},{"id":"2","label":"Mobile","other":false}],"questionKey":""},"16":{"type":"cs","label":"Priority","description":"","validation":{"rq":false},"choices":[{"id":"5","label":"Critical","other":false},{"id":"2","label":"High","other":false},{"id":"3","label":"Medium","other":false},{"id":"4","label":"Low","other":false}],"questionKey":""},"5":{"type":"cm","label":"Feature","description":"Which feature are you using?","validation":{"rq":true},"choices":[{"id":"3","label":"Boost","other":false},{"id":"2","label":"Catalog","other":false},{"id":"1","label":"Chat","other":false},{"id":"4","label":"Customers","other":false},{"id":"5","label":"Orders","other":false},{"id":"6","label":"Pay","other":false},{"id":"7","label":"Pricing","other":false},{"id":"11","label":"Product Details","other":false},{"id":"8","label":"Reports","other":false},{"id":"10","label":"Settings","other":false},{"id":"9","label":"Track","other":false},{"id":"12","label":"Other","other":false}],"questionKey":""},"21":{"type":"cs","label":"Browser ","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"Chrome","other":false},{"id":"2","label":"Firefox","other":false},{"id":"3","label":"Edge","other":false},{"id":"4","label":"Safari","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""},"2":{"type":"pg","label":"Explain what caused the issue","description":"What were the steps required to create the problem?","validation":{"rq":false},"choices":[],"questionKey":""},"19":{"type":"pg","label":"Detail the nature of this impact on the business or customers","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"23":{"type":"tl","label":"Phone model","description":"Please enter your phone model","validation":{"rq":true},"choices":[],"questionKey":""}}},"uuid":"203615f0-0c9b-47d1-8e35-79df25059bc1"},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=getcodify","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"8911c9ff359d8ece1363aa4f38ff4f21313714eb_lout","baseUrl":"https://getcodify.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://getcodify.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"ebac990a-88f9-48ec-b751-5e8106c059af","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"93cb6d641f8446a78fe3fbd3c69260d9","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://getcodify.atlassian.net","edition":"standard","anonymousEnabled":true,"requestIntroEnabled":true}